Support — Elitro

Contact

If you have questions, issues, or feedback, feel free to reach out:

Email: info@kwargs.sk

Operator:
Kwargs, s.r.o.
Tallerova 2/4, 811 02 Bratislava, Slovakia
Company ID: 48136484

We typically respond to emails within 24 hours on business days.

Frequently Asked Questions

How do I cancel my subscription?

You can cancel your subscription directly in your device settings:

  • iOS: Settings → your name → Subscriptions → Elitro → Cancel Subscription
  • Android: Google Play Store → Subscriptions → Elitro → Cancel Subscription

How do I delete my account?

To delete your account and all associated data, contact us at info@kwargs.sk. Your account will be deleted within 30 days.

The app is not working properly

Try the following steps:

  • Make sure you have the latest version of the app
  • Restart the app
  • Check your internet connection

If the problem persists, email us at info@kwargs.sk with a description of the issue.

Strava integration

Elitro can connect to your Strava account to use your workout history for personalized nutrition coaching.

Connecting Strava: Open the app and tap Connect Strava in the Discover section of the home tab, or go to Settings → Strava. You will be redirected to Strava to authorize the connection.

What we read: Activity type, name, start time, duration, distance, calories, heart rate, average pace, and elevation gain. The integration is read-only — we never write to your Strava account.

What we do with the data: Adjust your daily nutrition targets to your training load, provide context to Chris (our AI coach) for refuel and recovery advice, and show your workouts alongside your nutrition in the daily and weekly review. We do not share, sell, aggregate across users, or use Strava data to train AI models.

Disconnecting: Go to Settings → Strava and toggle the switch off. All your imported activities, OAuth tokens, and derived training-profile data are deleted from our database immediately, and our access is revoked through Strava's official deauthorize endpoint. You can also revoke our access directly at strava.com/settings/apps.

Activities not appearing in Elitro?

  • Check that Strava is still connected in Settings → Strava.
  • New activities sync in real time via Strava webhooks — usually within 10 to 30 seconds of saving in Strava.
  • On initial connection we import the last 30 days. Older activities are not backfilled automatically.
  • If activities are still missing, contact us at info@kwargs.sk.

For full details on how Strava data is processed, see the Strava section of our Privacy Policy.

Privacy

Learn about how we handle your data in our Privacy Policy.

Kwargs, s.r.o. — Elitro